Shipping & Returns
Shipping Information:
Our products are shipped from various drop shippers. If you are ordering several items, they may arrive separately on different days. All orders are normally shipped within 48 hours. Orders received late on Friday and on Saturday, Sunday and holidays are normally shipped within 48 hours after commencement of business hours. In most cases we are able to ship orders complete the next business day. However, if we are out of stock on an item, we will email you with your shipping options.
Carriers:
We ship to most destinations around the world. Our preferred carrier is USPS, but we do use UPS, and FedEx shipping as well. Tracking numbers are available for most orders and an email with shipment info will be sent to you when item is shipped.
Return Policy:
You may return an item for refund or replacement within 30 days of the shipment date. If you need to return a product, you must first contact our customer service customerservice@r-b-e.net in order to obtain a Return Merchandise Authorization (RMA) number. No product returns will be accepted without an RMA number. NO EXCEPTIONS!
All product returns must be 100% complete & intact in order to obtain a full refund. Zero credit will be given if the main article of purchase is missing upon receipt of the return.
You are responsible for your own shipping charges. R&B is not responsible for return shipments that are lost and/or damaged. It is the responsibility of consumer to file any claims with the carrier for damaged and/or lost shipments. R&B will cover the return shipping for replacements, exchanges, or items that have been sent in for warranty service. We strongly recommend that you insure your shipments using a service that allows you to track the location of your shipments.
R and B's Wine Supply
305 Draughon DR
Greenbrier, TN 37073-5255
(615)545-5865
To obtain the status of an order, enter the confirmation number and click Go!.
